These Terms of Service ("Terms") apply when you use the website at d2ctelcare.com and the services of D2C Telcare Limited ("D2C Telcare", "we", "us" or "our"), including when you communicate with us or with businesses we serve through messaging channels such as Facebook Messenger, Instagram and WhatsApp. By using our website or services, you agree to these Terms. If you do not agree, please do not use them.
1. Our services
D2C Telcare provides customer support, technical helpdesk, sales and outbound, back-office and technology services to businesses. Where we provide services to a business under a separate written agreement, that agreement applies and takes priority over these Terms if they conflict.
2. Acceptable use
You agree not to:
- use our website or services for anything unlawful, fraudulent or harmful;
- send spam, malware or abusive, threatening or offensive content;
- try to gain unauthorised access to our systems or interfere with their normal operation;
- impersonate any person or misrepresent your connection with any person or organisation; or
- use our services in a way that breaks the terms of any third-party platform you use to reach us, including Meta's terms for Facebook, Messenger, Instagram and WhatsApp.
3. Messaging channels
When you contact us or a business we serve through Facebook Messenger, Instagram or WhatsApp, some replies may be automated. Your use of those platforms is also governed by their own terms and privacy policies, which we do not control. You can stop receiving messages at any time by replying "STOP" or by blocking the conversation in the app.
4. Privacy
Our Privacy Policy explains how we collect and use personal information. To ask us to delete your data, follow the steps on our Data Deletion page.
5. Intellectual property
The content of this website, including text, graphics, logos and design, belongs to D2C Telcare or its licensors and is protected by law. You may not copy, reproduce or distribute it without our written permission, except for your own personal, non-commercial use.
6. Third-party links and services
Our website and services may link to or rely on third-party websites and services. We are not responsible for their content, policies or practices.
7. Disclaimer
We work to keep our website and services accurate and available, but we provide them "as is" and "as available". To the extent allowed by law, we make no warranties of any kind, and we do not guarantee that they will be uninterrupted or error-free.
8. Limitation of liability
To the extent allowed by law, D2C Telcare is not liable for any indirect, incidental, special or consequential loss, or for loss of profits, data or goodwill, arising from your use of our website or services. Nothing in these Terms limits liability that cannot be limited under applicable law.
9. Changes to these Terms
We may update these Terms from time to time. We will post the updated version on this page and change the effective date above. If you keep using our website or services after an update, you accept the updated Terms.
10. Governing law
These Terms are governed by the laws of the Republic of Zambia, and the courts of Zambia have jurisdiction over any dispute arising from them.
11. Contact us
D2C Telcare Limited
Manda Hill 35
Lusaka, Zambia
Email: info@d2ctelcare.com